FREQUENTLY ASKED QUESTIONS

HOTEL RESERVATIONS | HOTEL INFORMATION | TRANSPORTATION/DIRECTIONS
CITY INFORMATION | MEETINGS/EVENTS/WEDDINGS | DINING & NIGHTLIFE

Hotel Reservations

  • Do I need a credit card to make a hotel room reservation?

Yes. A credit card deposit is required at the time of reservation. Your credit card will not be charged until the day of your arrival.
  • What is the reservations cancellation policy? Is there an early departure fee?

Reservations may be canceled up to 72 hours prior to arrival date, unless otherwise stated (please check your package details if applicable). Hotel Chimayó de Santa Fe's early departure fee is the first night room charge plus all applicable taxes.
  • What are the taxes for a hotel stay?

All hotel room bookings are subject to taxes including Santa Fe Lodger's Tax of 7% and the New Mexico Gross Receipts Tax of 8.1875% per room. (Tax rate subject to change.)
  • How do I make reservations for a group (family reunion, club, etc.)?

Group reservations can be made through the reservations department by contacting 505-988-4900. If you are looking to book a special group rate or require additional information, please contact the group sales department at 505-629-4836.
  • How do I modify or cancel my reservation?

To cancel or modify the reservation, please call Hotel Chimayó de Santa Fe at 505-988-4900.
  • I forgot/lost my confirmation number. How do I find it?

Please contact the reservations department at Hotel Chimayó de Santa Fe by telephone at 505-988-4900
  • Is there a minimum age requirement to make a reservation?

Yes. Guests must be at least 21 years old to make a reservation. Exceptions are made for active military with proper military ID if under the age of 21.
  • How do I make a special request regarding my stay?

Special requests can be made by contacting Hotel Chimayó de Santa Fe directly at 505-988-4900. Online, special request can be made by clicking the "Special Requests" link within the confirmation email.
  • I have questions about my bill. Who do I contact?

Questions regarding a room folio can be directed to the Hotel Chimayó de Santa Fe Front Desk at 505-988-4900


Hotel Information

  • What is check in and check out time?

Check-in is 4 pm and checkout is 12 pm (noon).
  • Does the hotel have free WiFi Internet access? How do I connect?

Yes. All Heritage Hotels & Resorts offer complimentary wireless Internet access to guests. To connect to our free WiFi network simply select the network titled Hotel Chimayó from your WiFi access port. No login is required to access the wireless network.
  • Is there a business center?

Yes. Hotel Chimayó de Santa Fe offers a business center free of charge to guests.
  • How do I print out a document from my computer at the hotel?

Documents can be printed by accessing the on-site business center (fee may apply) or by contacting the front desk.
  • Can you help me check-in for a departing flight the day before?

Yes. The front desk will be happy to assist with airline flight check-in and assist with printing boarding passes.
  • What amenities do your hotels have?

Hotel Chimayó de Santa Fe offers many amenities and services. For more details, please see our Amenities Page.
  • Does this hotel accept pets? Are there restrictions or fees?

Yes. Hotel Chimayó is a pet friendly hotel and welcomes pets up to 50 lbs. at the property. There is a $25 pet fee per day for up to two pets at the hotel. Please contact reservations at 505-988-4900 with any questions. Please review the Hotel Chimayó Pet Policy. For more information please see our Amenities Page.
  • How far do you have to walk to take your pet out?

The historic Santa Fe Plaza is block away from the Hotel Chimayó de Santa Fe and offers grassy spaces for pets.
  • I want flowers, chocolates, champagne, wine or gifts sent to the room. How do I do this?

Please contact the Hotel Chimayó de Santa Fe front desk directly at 505-988-4900
  • Does the hotel have a place to workout? What equipment is available and what are the hours?

No. The hotel does not have a workout room but guests are welcome to use the workout facility at our sister properties Hotel St. Francis and the Lodge at Santa Fe. Ask the front desk for details and access.
  • Does the hotel have a pool?

Hotel Chimayó de Santa Fe does not have a pool. However, guests are permitted to use the pool at our sister property the Lodge at Santa Fe. Contact the Hotel Chimayó front desk to learn more about the free shuttle service to the property.
  • Do you offer connecting rooms?

Yes. Connecting rooms are available at Hotel Chimayó de Santa Fe including our Family Suites with one double, one king and a living room, and our third floor entertainment suite with four bedrooms and three living rooms. Please contact the reservations department at 505-988-4900 for availability.
  • Does the hotel offer roll-away beds? How do I reserve them?

Yes. Roll-away beds are available in suite rooms. Roll-away beds can be reserved by calling the reservations department at 505-988-4900. The fee is $10 per roll away bed.
  • Do you have coffee makers, refrigerators or microwaves available in the rooms? Is there a fee for these?

At Hotel Chimayó de Santa Fe coffee makers are located in each room. Refrigerators are located in all junior suites and larger suites, and microwaves are located in all suites.
  • How do I find out about events going on at the hotel?

Please visit our Facebook Page to see what's going on during your visit. 
  • How many people can stay in a room?

We allow up to two guests in our king and queen rooms and up to four guests in our double rooms and suites. 
  • Do you allow smoking on the property or in the rooms?

No. Hotel Chimayó de Santa Fe is a non-smoking property and smoking is not permitted on the premises.
  • Do you offer ADA wheelchair accessible rooms?

Yes. Hotel Chimayó de Santa Fe does offer an ADA accessible room. Please make your request when booking your stay.
  • How can I leave feedback after my stay?

At Hotel Chimayó de Santa Fe, we would love to hear about your stay. Please contact us on Google or Trip Advisor to leave feedback.


Transportation/Directions

  • What are directions to the hotel and the cross streets?

Hotel Chimayó de Santa Fe is centrally located, just one block from historic Santa Fe Plaza and the Palace of the Governors museum. See Location Info for more details. 
  • Does the hotel have a shuttle?

No. Hotel Chimayó de Santa Fe does not have a hotel shuttle but guests may use the shuttle of our sister property the Lodge at Santa Fe.
  • Do you have onsite parking? Is there parking fees?

Yes. Hotel Chimayó de Santa Fe offers private underground parking onsite for a fee of $18 overnight.
  • How far is the hotel from the airport?

Hotel Chimayó de Santa Fe is located 69 miles for Albuquerque International Airport (Sunport).
  • What public transportation options are available in the city?

Santa Fe Trails is the city's transportation system. Taxi service is available by phone reservations. Capital City Cab can be reached at 505-438-0000. The New Mexico Rail Runner provides service between Santa Fe and Albuquerque.


City Information

  • What is the weather like?

Santa Fe is located in the high desert region of New Mexico and is not as hot as Arizona or other Southwestern destinations. There is very low humidity followed by cool nights so warm days do not seem as hot as other southwest locations. Santa Fe receives very little rainfall and when it does rain it often dissipates quickly. On average July is considered the warmest and wettest month and January is considered the coolest month. 
  • What should I wear when visiting?

In general dress for comfort for the activity you are planning and bring a light sweater or jacket for the evenings as it can get cooler even during the summer months.
  • What should I pack?

The low humidity and high altitude of Santa Fe means you'll need to stay hydrated when visiting and it is recommend you bring along sunscreen, lotion and lip balm. Also, don't forget to drink lots of water to stay hydrated throughout your visit.
  • What are the nearby attractions and things to do?

Visit the Hotel Chimayó de Santa Fe Explore Santa Fe page to learn more about attractions and hotel history.
  • How large is Santa Fe?

Santa Fe is spread across 38 square miles of land with a growing population of 70,000+ residents.


Meetings/Events/Weddings

  • How do I get a quote for a meeting, event or wedding?

Hotel Chimayó offers distinct venues of our restaurant, bar and Presidential Suite for special events. Please contact the sales and catering manager at the hotel at 505-988-4900.
  • Do you offer special group rates?

Yes. The Hotel Chimayó de Santa Fe does offer special group rates. Please contact the group sales department at 505-995-4507 for additional information and rates.
  • How many people can fit for a meeting or wedding at this hotel?

Up to 65 guests can be accommodated at Hotel Chimayó de Santa Fe. Please contact the catering manager for additional information at 505-995-4507.
  • Do you have a wedding chapel or place for wedding ceremony onsite?

No. While the Hotel Chimayó does not have a wedding chapel on site, there are numerous locations at the hotel to host a ceremony including our restaurant or courtyard. Our sister property, the Lodge at Santa Fe, does have a small wedding chapel on site.


Dining/Nightlife

  • Does the hotel have a restaurant and/or bar? When is it open?

Hotel Chimayó de Santa Fe offers the Low 'n Slow Lowrider Bar. The restaurant is currently closed. For additional details, see our Dining and Nightlife page.
  • Does the hotel offer room service? What are the hours?

No. Hotel Chimayó does not offer room service at this time.
  • Is breakfast included with my room rate?

Breakfast is not included.
  • Are there other restaurants and bars near the hotel?

Yes. Hotel Chimayó is within walking distance to many great restaurants and bars in Santa Fe near the Plaza including Tabla de Los Santos and Secreto Lounge at Hotel St. Francis. Please check with our front desk or concierge for additional information, recommendations and reservations.


CONTACT US

  • What if I have more questions?

If you have any other questions, please call us at 505-988-4900 or email us at HotelChimayo@HHandR.com and we will be happy to help. You can also visit our Contact Us page for more information