FAQ

FREQUENTLY ASKED QUESTIONS

Hotel Reservations

Do I need a credit card to make a hotel room reservation?

Yes. A credit card deposit is required at the time of reservation. Your credit card will not be charged until the day of your arrival.

What is the reservations cancellation policy? Is there an early departure fee?

Reservations may be canceled up to 72 hours prior to arrival date, unless otherwise stated (please check your package details if applicable). Hotel Chimayó de Santa Fe's early departure fee is the first night room charge plus all applicable taxes.

What are the taxes for a hotel stay?

All hotel room bookings and resort fee are subject to taxes including Santa Fe Lodger's Tax of 7% and the New Mexico Gross Receipts Tax of 8.4375% per room. (Tax rate subject to change.)

How do I reserve a group block (family reunion, club, wedding, etc.)?

To arrange a group block, please contact 505-984-7903 or email us at ecaro@hhandr.com.

How do I make, modify, or cancel my reservation?

To make, modify, or cancel a reservation, please call Hotel Chimayó de Santa Fe at 855-752-9273.

Is there a minimum age requirement to make a reservation?

Yes. Guests must be at least 21 years old to make a reservation. Exceptions are made for active military with proper military ID if under the age of 21.

How do I make a special request regarding my stay?

Special requests can be made by contacting Hotel Chimayó de Santa Fe directly at 505-988-4900. Online, special request can be made by clicking the "Special Requests" link within the confirmation email.

I have questions about my bill. Who do I contact?

Questions regarding a room folio can be directed to the Hotel Chimayó de Santa Fe Front Desk at 505-988-4900

 

Hotel Information

What is check in and check out time?

Check-in is 4 pm and checkout is 12 pm (noon).

Is there a business center?

Yes. Hotel Chimayó de Santa Fe offers a business center free of charge to guests.

How do I print out a document from my computer at the hotel?

Documents can be printed by accessing the on-site business center or by contacting the front desk.

Can you help me check-in for a departing flight the day before?

Yes. The front desk will be happy to assist with airline flight check-in and assist with printing boarding passes.

What amenities do your hotels have?

Hotel Chimayó de Santa Fe offers many amenities and services. For more details, please see our Amenities Page.

Does this hotel accept pets? Are there restrictions or fees?

Hotel Chimayó welcomes dogs up to 50 lbs. at the property. Other pets are not permitted. There is a $25 per day pet fee. Please contact reservations at 855-752-9273 with any questions.

How do I arrange for flowers, chocolates, champagne, wine, or gifts to be sent to the room?

Please contact the Hotel Chimayó de Santa Fe front desk directly at 505-988-4900 or send us a text at 505-985-5900.

Does the hotel have a fitness center? What equipment is available and what are the hours?

No, but guests are welcome to use the fitness center facility at our sister property Eldorado Hotel & Spa (W. San Francisco St.). Ask the front desk for details and access.

Does the hotel charge for parking?

A $25 Resort Fee includes parking in our covered lot, WiFi access, bottled water in rooms, newspapers in lobby, and access to pools and fitness centers at our sister properties, and shuttle service for our guests between Heritage Hotels & Resorts properties in downtown Santa Fe upon request (please see our front desk for requests).

Does the hotel have a pool?

Hotel Chimayo does not have a pool. However, guests may use the pool at our sister properties Eldorado Hotel & Spa (W. San Francisco St.), Inn & Spa at Loretto (Old Santa Fe Trail), and the Lodge at Santa Fe (N. St. Francis Drive).

Does the hotel offer roll-away beds? How do I reserve them?

Yes. Roll-away beds are available in suite rooms. Roll-away beds can be reserved by calling the reservations department at 855-752-9273.

How many people can stay in a room?

We allow up to two guests in our king and queen rooms and up to four guests in our double rooms and suites. 

Do you allow smoking on the property or in the rooms?

No. Hotel Chimayó de Santa Fe is a non-smoking property and smoking is not permitted on the premises.

Do you offer ADA wheelchair accessible rooms?

Yes. Hotel Chimayó de Santa Fe does offer an ADA accessible room. Please make your request when booking your stay.
 

Transportation/Directions

What are directions to the hotel and the cross streets?

Hotel Chimayó de Santa Fe is centrally located, just one block from historic Santa Fe Plaza and the Palace of the Governors museum. See Location Info for more details. 

How far is the hotel from the airport?

Hotel Chimayó de Santa Fe is located 69 miles for Albuquerque International Airport (Sunport).

What public transportation options are available in the city?

Santa Fe Trails is the city's transportation system. The New Mexico Rail Runner provides service between Santa Fe and Albuquerque.

 

City Information

What is the weather like?

Santa Fe is located in the high desert region of New Mexico and is not as hot as Arizona or other Southwestern destinations. There is very low humidity followed by cool nights so warm days do not seem as hot as other southwest locations. Santa Fe receives very little rainfall and when it does rain it often dissipates quickly. On average July is considered the warmest month and January is considered the coolest month. 

What should I pack?

The low humidity and high altitude of Santa Fe means you'll need to stay hydrated when visiting and it is recommended you bring along sunscreen, lotion and lip balm. Also, don't forget to drink lots of water to stay hydrated throughout your visit.

What are the nearby attractions and things to do?

Visit the Hotel Chimayó de Santa Fe Explore Santa Fe page to learn more about attractions and hotel history.

How large is Santa Fe?

Santa Fe is spread across 38 square miles of land with a growing population of 70,000+ residents.

 

Dining/Nightlife

Does the hotel have a restaurant and/or bar? When is it open?

Hotel Chimayó de Santa Fe offers the Low 'n Slow Lowrider Bar. Also onsite is Estevan Restaurant, owned and operated by Chef Estevan Garcia. For additional details, see our Dining and Nightlife page.

Does the hotel offer room service? What are the hours?

No. Hotel Chimayó does not offer room service at this time.

Is breakfast included with my room rate?

Breakfast is not included.

Are there other restaurants and bars near the hotel?

Yes. Hotel Chimayó is within walking distance to many great restaurants and bars in Santa Fe near the Plaza including AGAVE Restaurant & Lounge at Eldorado Hotel & Spa, Luminaria Restaurant & Patio and The Living Room at the Inn & Spa at Loretto, and Secreto Lounge at Hotel St. Francis. Please check with our front desk or concierge for additional information, recommendations, and reservations.

 

CONTACT US

What if I have more questions?

If you have any other questions, please call us at 505-988-4900 or email us at HotelChimayo@HHandR.com and we will be happy to help. You can also visit our Contact Us page for more information